Privacy Policy

1. Introduction

Highlands Family Dental ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our dental services.

2. Information We Collect

We may collect personal information such as your name, email address, phone number, and health information when you request an appointment or fill out patient forms.

3. How We Use Your Information

We use your information to provide dental care, manage your appointments, communicate with you about our services, and comply with legal and regulatory requirements.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse.

5. HIPAA Notice of Privacy Practices

Our practice is committed to protecting your medical information. We provide you with a Notice of Privacy Practices that describes how medical information about you may be used and disclosed and how you can get access to this information.

You have the right to receive a paper copy of our Notice of Privacy Practices at any time. You can request a copy at our front desk or by contacting our Privacy Officer.

6. SMS Communications

Highlands Family Dental may send you text messages related to your dental appointments, including appointment confirmations, reminders, rescheduling notices, and follow-up care instructions.

How We Obtain Your Consent

We obtain your express written consent to receive text messages through checkboxes on our contact and appointment booking forms. By checking the consent box, you agree to receive text messages from Highlands Family Dental. Consent is documented with a timestamp and the exact disclosure language shown to you at the time of consent.

Types of Messages

Messages we send include Customer Care and Account Notification. Message frequency will vary based on patient interactions and notifications. We do not send marketing or promotional messages via text without separate, explicit consent.

Opt-Out & Help

You may opt out of text messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us at (281) 426-3558.

Message Rates & Frequency

Message and data rates may apply. Message frequency will vary based on patient interactions and notifications.

Consent is Voluntary

Consent to receive text messages is not a condition of purchasing any goods or services from Highlands Family Dental. You may receive dental care from our practice without opting in to text communications. If text messages are not desired, the consent box on forms can be left unchecked.

Third-Party Sharing

Mobile opt-in, SMS consent, and phone numbers collected for text message communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS Privacy Policy: Highlands Family Dental will not sell or share your mobile opted in consent data with any third parties.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@highlandsfamilydental.net.